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Privacy Policy

PRIVACY POLICY

The Privacy Policy outlines in general terms how Harley Emerson Pty Ltd (ACN 624 758 710) and its related bodies corporate (referred to in this Privacy Policy as ‘we, ‘us’ and ‘our’) collects, holds uses and discloses your personal information in accordance with the applicable legislation. We are bound by, and will abide by, the Australian Privacy Principals set forth in the Privacy Act 1988 (Cth) and any other relevant privacy rules and legislation as enacted from time to time.

By visiting and continuing to access our website, you are agreeing to the terms and conditions set out in this Privacy Policy.

ABOUT THIS PRIVACY POLICY

This Privacy Policy applies to the personal information collected by Harley Emerson Pty Ltd by any means or technology and whether we have asked for the information or not. By using the website operated by Harley Emerson Pty Ltd, you consent us to use your personal information as set out in this Privacy Policy.

WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information from you:

  • Your name, gender, date of birth, photos;
  • Residential, shipping and billing addresses;
  • Email address;
  • Telephone or mobile numbers;
  • Any other information that we may need to identify you as well as any information that you provide to us on our website.

By accessing our products and services via our website, we may use technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history on our website and transactional data including payment history.

If you are a participant of a competition organised by us, we may collect additional personal information from you. Please refer to the section "Competition Contestants" below for more information.

NON PERSONAL INFORMATION WE COLLECT


By visiting the Harley Emerson website, we may collect a variety of non-personal information such as:

  • the time and date of your visit;  
  • the length of time you visit for; 
  • domain information; 
  • the pages and the number of pages you have viewed; 
  • your ISP details; 
  • the number of times you visit our website within a month; 
  • your IP address or proxy server's IP address; 
  • the number, type and size of files you view; 
  • basic information regarding the website that referred you to our website; 
  • the version and type of internet browser you are currently using; and 
  • Information about the type of operating system your computer uses. 

CREDIT CARD INFORMATION

We do not store any sensitive credit card information obtained through our websites. We pass all information directly to our order processing centre. If you use PayPal to complete your transaction, your personal information (including credit card information) will be collected and used by PayPal in accordance with its privacy policy, which is available here: https://www.paypal.com/au/webapps/mpp/ua/privacy-full.

HOW WE USE AND DISCOLOSE YOUR PERSONAL DATA

We may use your personal data in the following ways:

  • Provide you with our products or services (including warranty services, repairs and replacement of products);
  • Respond to questions or product requests;
  • Forecast and improve our goods and services;
  • Keep a record of our dealings with each other and enable us to contact you when necessary;
  • Develop a data profile to enable us to tailor our services to you;
  • Send you updates and promotional information relating to our products.

We may also use your personal information for purpose authorised by laws or regulations, such as to prevent or investigate alleged crime or fraud.

DIRECT MARKETING

In order to improve our offers and service from time to time we may use your personal information to contact you to identify promotions, competitions, products and services offered by us that may be of interest to you.

By supplying us your information, you give Harley Emerson Pty Ltd permission to communicate with you via email, SMS, MMS, social media and telephone to inform you about our products and services offered by us. If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting us at support@harleyemerson.com.au, or by utilising an ‘unsubscribe’ facility on a communication we send you in which case, Harley Emerson will take steps to ensure you do not receive any such direct marketing information in the future.

DATA SECURITY

We have implemented a number of measures to ensure that the security of your personal information is maintained. 

  • Internal practices, procedures and systems – this includes staff training with respect to the risks and threats to personal information, providing them with access to our internal policies and procedures on this issue and taking disciplinary action if they are found to have breached our policies.
  • Security access – gaining access to personal information is on a ‘need to know’ basis and is secured with password protection.

Personal information provide to a member of Harley Emerson may be shared within the team.

COOKIES

A cookie is a small text file that is stores on your web browser. We use cookies to improve your web experience, track and report website usage. If you reject cookies, you may still use our site, but your ability to use some features of our site will be limited.

INFORMATION THAT YOU DISCLOSE PUBLICLY VIA SOCIAL MEDIA NETWORKS

Harley Emerson provides contents and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your personal information in publicly accessible places or social media platforms, your personal information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). Harley Emerson will not be responsible for the protection of personal information you choose to publish this way.

RATE AND REVIEW

If you provide a review or rating for a product or service on our website, you agree that we may publish part or all of your review or rating together with your first name and suburb.

CHANGES TO THE PRIVACY POLICY

Harley Emerson Pty Ltd reserves the right to modify the privacy policy at any time, in this event we will post a notification on our website.

THIRD PARTY SITES

Our site may provide links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

COMPLAINTS ABOUT PRIVACY

If you have any complaints about our privacy practices; please let us know. We will respond within 15 working days to let you who will be resolving your complaint. We will try to resolve the complaint within 15 days but if this is not possible we will contact you within that time to advise how long it will take to resolve the complaint.